Paratransit Operations Manager: Lead Dispatch & Service

MV Transportation, Inc.; California; Presencial; USD 107.000 - 126.000; Tempo integral

Resumo da vaga

MV Transportation, Inc. seeks an Operations Manager to provide leadership and direction at the assigned location, ensuring delivery of annual business plans and compliance with contracting agency policies and company procedures.

Responsibilities include managing on-time performance, driver availability, call center operations, customer relations, staff training and mentoring, safety programs, audits, and regular review of operational metrics.

Qualificações

• 1–3 years of management experience in a paratransit environment
• Experience in scheduling and personnel management and training
• Ability to work independently with strong written and verbal skills
• Knowledge of contractual obligations
• Knowledge of company policy and procedures
• Trapeze experience preferred
• Experience managing a fast-paced environment

Responsabilidades

• Manage on-time performance and driver availability
• Manage all call center functions
• Maintain customer relations through direct contact and outreach programs
• Identify, train and mentor location staff
• Communicate with location staff and support team members
• Oversee safety and training programs to ensure compliance with requirements
• Contribute to safety culture of the division
• Maintain client contact to meet or exceed expectations
• Assist with periodic departmental audits
• Daily, weekly and monthly review of key operational metrics
• Implement, promote and adhere to company policies and procedures
• Participate in location labor and employee relations activities

Conhecimentos

Paratransit mgmt

Scheduling

Training

Communication

Contractual knowledge

Policy knowledge

Trapeze

Fast-paced env

Descrição da vaga

MV Transportation, Inc. seeks an Operations Manager to provide leadership and direction at the assigned location, ensuring delivery of annual business plans and compliance with contracting agency policies and company procedures.

Responsibilities include managing on-time performance, driver availability, call center operations, customer relations, staff training and mentoring, safety programs, audits, and regular review of operational metrics.