Paratransit Operations Lead: Scheduling, Service & Safety

MV Transportation, Inc.; Concord (CA); On-site; USD 110,000 - 120,000; Full time

Job summary

MV Transportation, Inc. in Concord, CA is seeking an experienced operations manager to lead paratransit services.

The role focuses on optimizing on-time performance, driver availability, and call center effectiveness while ensuring regulatory and contractual compliance. You will mentor location staff, oversee safety/training programs, monitor key metrics, and maintain client relations through proactive outreach and audits.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience with scheduling, personnel management and training.
• Ability to work independently with strong analytical and written/verbal skills.
• Knowledge of contractual obligations.
• Knowledge of company policy to ensure consistent driver activity assessment.
• Trapeze experience preferred.
• Experience managing a fast-paced environment.
• Experience obtaining Verification of Transit Training Certificate.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety and training programs to ensure compliance with requirements.
• Maintain safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Conduct periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Analytical skills

Written communication

Verbal communication

Contract knowledge

Trapeze experience

Fast-paced environment

Job description

MV Transportation, Inc. in Concord, CA is seeking an experienced operations manager to lead paratransit services.

The role focuses on optimizing on-time performance, driver availability, and call center effectiveness while ensuring regulatory and contractual compliance. You will mentor location staff, oversee safety/training programs, monitor key metrics, and maintain client relations through proactive outreach and audits.