Paratransit Operations Lead

CO004 MV Contract Transportation,Inc; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

MV Transportation is seeking an Operations Manager for our Florida location to provide leadership and direction, ensure on-time performance, driver availability, and compliance with contract and company policies.

You will develop staff, manage call center functions, oversee safety training, monitor operational metrics, and maintain client relationships while adhering to equal employment opportunity policy.

Qualifications

• 1–3 years of management experience in a similar paratransit environment.
• Experience scheduling and personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations and company policies for field operations.
• Familiarity with the Trapeze system is preferred.
• Experience managing a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability
• Effectively manage all call center functions
• Effectively manage customer relations through direct contact and outreach programs
• Identify, select, train, and mentor location staff
• Communicate with location staff and support team members
• Oversee safety and training programs to ensure compliance with company, contract and regulatory requirements
• Maintain client contact to meet or exceed expectations
• Conduct periodic departmental audits
• Review key operational metrics daily, weekly, and monthly
• Promote and adhere to company policies and procedures
• Participate in location labor and employee relations activities

Skills

Management experience

Scheduling

Personnel management

Training

Knowledge of contractual obligations

Trapeze experience

Fast-paced environment

Written communication

Verbal communication

Tools

Trapeze

Job description

MV Transportation is seeking an Operations Manager for our Florida location to provide leadership and direction, ensure on-time performance, driver availability, and compliance with contract and company policies.

You will develop staff, manage call center functions, oversee safety training, monitor operational metrics, and maintain client relationships while adhering to equal employment opportunity policy.