Paratransit Operations Leader - On-Time Performance & Safety

MV Transportation, Inc.; Reno (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

MV Transportation, Inc. in Reno, NV is seeking an Operations Manager to lead the daily operations of the paratransit/demand-response program at the assigned location, ensuring delivery of annual business plans and compliance with contract and company procedures.

The role focuses on on-time performance, driver availability, call center management, customer relations, staff development, and adherence to safety programs. Strong communication and independent work style are essential.

Qualifications

• Three years of paratransit and demand-response management experience.
• Experience in scheduling and personnel management and training.
• Strong written and verbal communication; able to work independently.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams.
• Assist in safety and training programs to ensure compliance.
• Maintain client contact to meet or exceed expectations.
• Review key operational metrics daily, weekly, and monthly.

Job description

MV Transportation, Inc. in Reno, NV is seeking an Operations Manager to lead the daily operations of the paratransit/demand-response program at the assigned location, ensuring delivery of annual business plans and compliance with contract and company procedures.

The role focuses on on-time performance, driver availability, call center management, customer relations, staff development, and adherence to safety programs. Strong communication and independent work style are essential.