Paratransit Operations Leader

MV Transportation; Lancaster (CA); On-site; USD 90,000 - 104,000; Full time

Job summary

MV Transportation is seeking an Operations Manager for our California location to provide leadership and direction to supervise paratransit services and ensure delivery of annual business plans. You will oversee daily operations of the contract in alignment with agency policies and company procedures.

The role emphasizes improving on-time performance, managing call center functions, customer relations, staff mentoring, safety training, and regular audits.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling, personnel management, and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations for the role.
• Understanding of company policy and driver activity measurement.
• Scheduling software experience preferred.
• Experience in a fast-paced environment.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through direct contact and outreach.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams.
• Oversee safety and training programs to ensure compliance.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management

Training

Written and verbal skills

Contractual knowledge

Fast-paced environment

Tools

Scheduling software

Job description

MV Transportation is seeking an Operations Manager for our California location to provide leadership and direction to supervise paratransit services and ensure delivery of annual business plans. You will oversee daily operations of the contract in alignment with agency policies and company procedures.

The role emphasizes improving on-time performance, managing call center functions, customer relations, staff mentoring, safety training, and regular audits.