Paratransit Operations Manager — Dispatch & Service Leader

Global Medical Response; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

Global Medical Response is hiring a Paratransit Operations Manager in New York to lead daily operations, manage dispatch, and ensure on-time performance for our transportation contract. You will mentor staff, coordinate with leadership, and maintain safety compliance while driving client satisfaction.

The role is full-time, exempt, with a starting annual salary of $80,000 and a focus on delivering reliable paratransit services in a dynamic environment.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling and personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations related to the role.
• Experience managing a fast-paced environment.

Responsibilities

• Oversee on-time performance and driver availability.
• Manage dispatch staff and supervisors.
• Maintain client relations and respond to client requests.
• Identify, train, and mentor location staff.
• Communicate frequently with location staff and support teams.
• Assist in safety processes to ensure compliance and safety culture.

Skills

Paratransit management

Scheduling

Personnel management

Communication skills

Contractual obligations knowledge

Fast-paced environment experience

Job description

Global Medical Response is hiring a Paratransit Operations Manager in New York to lead daily operations, manage dispatch, and ensure on-time performance for our transportation contract. You will mentor staff, coordinate with leadership, and maintain safety compliance while driving client satisfaction.

The role is full-time, exempt, with a starting annual salary of $80,000 and a focus on delivering reliable paratransit services in a dynamic environment.