Paratransit Operations Manager

Rural Metro Fire Department; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

The Rural Metro Fire Department is looking for a full-time Paratransit Operations Manager in New York. This role involves providing leadership, managing on-time performance and ensuring compliance with policies and procedures.

Ideal candidates will have 1 to 3 years of management experience in a paratransit environment. Strong communication and management skills are essential for effectively supporting the team and overseeing operations.

The starting annual salary for this position is $80,000.

Qualifications

• 1 to 3 years of management experience in a similar sized paratransit environment.
• Experience in scheduling, personnel management, and training is ideal.
• Ability to work independently and possess strong written and verbal communication skills.
• Knowledge of contractual obligations is essential.

Responsibilities

• Manage on-time performance and driver availability.
• Oversee dispatch staff and customer relations.
• Assist in safety compliance and maintain safety culture.
• Conduct departmental audits and review operational metrics.

Skills

Management experience in paratransit

Scheduling

Personnel management

Strong communication skills

Fast-paced environment management

Job description

Full‑time position – starting annual salary of $80,000

Paratransit Operations Manager

Job Title: Paratransit Operations Manager

Department: Operations

Reports to: Director of Operations

FSLA Status: Exempt

All Transit is seeking an Operations Manager to provide leadership and direction to an assigned operating location, ensuring the delivery of annual business plans and compliance with the policies of the contracting agency and company procedures.

Responsibilities

• Effectively manage on‑time performance and driver availability.
• Effectively manage dispatch staff and dispatch supervisors.
• Effectively manage customer relations through direct contact and client requests.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety processes to ensure compliance with company, contract, and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.
• All other duties as assigned.

Qualifications

• Must have 1 to 3 years of management experience in a similar sized paratransit environment.
• Experience in scheduling, personnel management, and training is ideal.
• Must be able to work independently and possess strong written and verbal communication skills.
• Knowledge of contractual obligations is essential.
• Experience managing a fast‑paced environment.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.