Operations Manager

Rural Metro Fire Department; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

All Transit, part of Global Medical Response, is seeking an Operations Manager at our New York location to lead paratransit services, ensuring on-time performance and reliable driver availability while aligning with contract requirements.

You will oversee dispatch teams, manage customer relationships, train staff, and drive safety and compliance initiatives, with a focus on delivering against annual business plans and maintaining a strong safety culture.

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Experience in scheduling, personnel management and training.
• Ability to work independently with strong written and verbal skills.
• Knowledge of contractual obligations.
• Experience managing a fast-paced environment.

Responsibilities

• Manage on-time performance and driver availability.
• Manage dispatch staff and dispatch supervisors.
• Maintain customer relations through direct contact and client requests.
• Identify, train and mentor location staff.
• Communicate with location staff and support team members.
• Oversee safety processes to ensure compliance with company, contract and regulatory requirements.
• Maintain the safety culture of the division.
• Maintain client contact to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.
• All other duties as assigned.

Job description

Paratransit Operations Manager

Starting annual salary of $80,000!

All Transit is seeking an Operations Manager to provide support, leadership and direction to the assigned operating location to ensure the delivery of the annual business plans. They will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Paratransit Operations Manager is primarily responsible for, but not limited to:

• Effectively manage on-time performance and driver availability.
• Effectively manage dispatch staff and dispatch supervisors.
• Effectively manage customer relations through both direct contact and client request.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.
• All other duties as assigned.

Minimal Requirements

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Experience managing a fast paced environment.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that All Transit classifies as confidential.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.