Paratransit Dispatch & Scheduling Specialist — Part-Time

Bi-State Development; Central (LA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Medical, prescription, dental and VISA

4 weeks paid PTO

10 paid holidays + floating holiday

401(k) retirement plan

PSLF eligible

Gym discounts

Onsite gym access 24/7

MetroLink/MetroBus access

Cell phone plan discounts

Job summary

Bi-State Development is seeking a Paratransit Dispatcher for a part-time role at the Central location. The position supports day-of-service operations, coordinates with Operators and customers, and ensures on-time performance through radiodispatching and advanced software. Up to 28 hours per week.

The role requires strong knowledge of dispatch systems, fleet coordination, and customer service experience. Candidates must meet high school education requirements; a college degree is preferred.

Qualifications

• Extensive knowledge of street geography and metropolitan St. Louis.
• Knowledge of automated reservation and scheduling systems and map book usage.
• Knowledge of personal computers and the Microsoft Office suite.

Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized software with a staff of over 200 Van Operators.
• Assign vehicles and Operators to cover service needs in collaboration with management.
• Report and assist with non-routine incidents, accidents and passenger issues.
• Assist customers with service requests, reservations, cancellations, complaints and trip-related issues.
• Establish efficient routing and scheduling using telephone and specialized computer software.
• Comply with Medicaid and other providers of service agreements.
• Prepare precise and complete reports on union personnel, customers and incidents.
• Enhance schedules for customers and drivers to increase service and productivity.
• Additional duties as required.
• Work varying shifts including weekends.

Skills

Geography knowledge

Reservation systems

Microsoft Office

Touch typing

FTA requirements

Emergency service knowledge

Radio dispatching

FCC regulations

Fare structure

Confidentiality

Education

High school diploma

College degree preferred

Tools

Map books

Microsoft Office

Job description

Bi-State Development is seeking a Paratransit Dispatcher for a part-time role at the Central location. The position supports day-of-service operations, coordinates with Operators and customers, and ensures on-time performance through radiodispatching and advanced software. Up to 28 hours per week.

The role requires strong knowledge of dispatch systems, fleet coordination, and customer service experience. Candidates must meet high school education requirements; a college degree is preferred.