Paratransit Reservations Specialist — Scheduling & Service

Bi-State Development; Central (LA); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

PTO 4 weeks

Holidays + birthday

401(k) plan

Wellness program

EAP

PSLF eligibility

Gym discounts

Onsite gyms 24/7

Metro access

Job summary

Bi-State Development is hiring for a Reservation Clerk Central to manage Metro Paratransit reservations and ADA-related inquiries. The role supports scheduling, reviews trips for accuracy, and assists customers with various service questions.

The position requires 1–3 years in customer service or administrative roles and a high school diploma, with flexibility to work weekends. Competitive benefits and retirement programs apply.

Qualifications

• High school diploma or equivalent required.
• 1 to 3 years of customer service or administrative experience.
• Ability to work rotating shifts, including weekends.

Responsibilities

• Assist customers with service requests, reservations, cancellations, and trip issues.
• Establish efficient routing and scheduling using computer software.
• Comply with Medicaid and other contractual agreements.
• Assist inter-jurisdictional trips with partnered agencies.
• Print and prepare driver information for day of service.
• Work rotating shifts.
• Handle high volume phone calls and inquiries.

Skills

Customer Service

Administrative Support

Booking & Scheduling

Communication Skills

Office Software

Education

High school diploma

Job description

Bi-State Development is hiring for a Reservation Clerk Central to manage Metro Paratransit reservations and ADA-related inquiries. The role supports scheduling, reviews trips for accuracy, and assists customers with various service questions.

The position requires 1–3 years in customer service or administrative roles and a high school diploma, with flexibility to work weekends. Competitive benefits and retirement programs apply.