Paratransit Dispatcher (Part-Time) — On-Time Routing

Bi--state-Development-Agenc; St. Louis (MO); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Medical benefits for employees

Dental and vision coverage

Paid time off

Job summary

Bi-State Development seeks a Paratransit Dispatcher to ensure safe, on-time transportation for Metro Call-A-Ride customers. You will support Operators and Customers on the day of service using dispatch software, radiodispatching, and MDC monitoring, coordinating with outside entities during emergencies.

The role requires working varying shifts up to 28 hours weekly, with responsibilities including scheduling, reporting, and ensuring policy compliance.

Qualifications

• High school diploma or equivalent beyond required; college degree preferred.
• Three to five years minimum; customer service and/or call center or dispatching preferred.
• Experience with scheduling systems and Metro services is advantageous.
• Proficient with Microsoft Office and general computer usage.
• Ability to type and communicate effectively under pressure.

Responsibilities

• Maintain on-time performance through two-way radio dispatching and software.
• Assign vehicles and operators to cover service needs with management support.
• Report non-routine incidents and assist with passenger issues.
• Assist customers with service requests, reservations, and cancellations.
• Create efficient routing and scheduling using specialized software.
• Ensure compliance with Medicaid and other contracts.
• Prepare reports on personnel, customers, incidents, and events.
• Improve schedules to maximize efficiency and productivity.
• Perform additional duties as required.
• Work varying shifts including weekends.

Skills

Geography knowledge

Reservation scheduling systems

Map book usage

Microsoft Office

Typing speed

Emergency service jurisdictions

Radio dispatching

Communication skills

Stress management

Shift flexibility

Education

High school diploma or equivalent

College degree preferred

Transportation background

Business background

Communications background

Job description

Bi-State Development seeks a Paratransit Dispatcher to ensure safe, on-time transportation for Metro Call-A-Ride customers. You will support Operators and Customers on the day of service using dispatch software, radiodispatching, and MDC monitoring, coordinating with outside entities during emergencies.

The role requires working varying shifts up to 28 hours weekly, with responsibilities including scheduling, reporting, and ensuring policy compliance.