Paratransit Dispatcher Part-Time

Bi--state-Development-Agenc; St. Louis (MO); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Medical benefits for employees

Dental and vision coverage

Paid time off

Job summary

Bi-State Development seeks a Paratransit Dispatcher to ensure safe, on-time transportation for Metro Call-A-Ride customers. You will support Operators and Customers on the day of service using dispatch software, radiodispatching, and MDC monitoring, coordinating with outside entities during emergencies.

The role requires working varying shifts up to 28 hours weekly, with responsibilities including scheduling, reporting, and ensuring policy compliance.

Qualifications

• High school diploma or equivalent beyond required; college degree preferred.
• Three to five years minimum; customer service and/or call center or dispatching preferred.
• Experience with scheduling systems and Metro services is advantageous.
• Proficient with Microsoft Office and general computer usage.
• Ability to type and communicate effectively under pressure.

Responsibilities

• Maintain on-time performance through two-way radio dispatching and software.
• Assign vehicles and operators to cover service needs with management support.
• Report non-routine incidents and assist with passenger issues.
• Assist customers with service requests, reservations, and cancellations.
• Create efficient routing and scheduling using specialized software.
• Ensure compliance with Medicaid and other contracts.
• Prepare reports on personnel, customers, incidents, and events.
• Improve schedules to maximize efficiency and productivity.
• Perform additional duties as required.
• Work varying shifts including weekends.

Skills

Geography knowledge

Reservation scheduling systems

Map book usage

Microsoft Office

Typing speed

Emergency service jurisdictions

Radio dispatching

Communication skills

Stress management

Shift flexibility

Education

High school diploma or equivalent

College degree preferred

Transportation background

Business background

Communications background

Job description

Paratransit Dispatcher Part-Time

Central Part Time 29.29 - 34.18 (Annually)

• Join a company committed to making a positive impact in the community
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the safe andefficient transportation of all customers using the Metro Call-A-Ride service. The primary responsibility of this positionis to assist Operators and Customers on "day of service" by maintaining on timeperformance through the use of sophisticated computer software, radiodispatching, schedule, and MDC monitoring. This position responds to emergentneeds and works with "outside of our Department" entities in case ofemergencies, incidents, and accidents that may occur. This positon is responsible for assigningOperators, Vehicles and equipment to routes as needed. Theposition is responsible for understanding all aspects of the "ReservationClerk" position and being able to perform those duties when necessary. Required to work varying shifts as assigned.

Up to 28 hours per week.

Job Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators.
• Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance.
• Report and assist with all non-routine incidents, accidents and passenger-related issues as required.
• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies.
• Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation.
• Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.
• Additional duties as required.
• Must be able to work varying shifts including weekendwork.

Knowledge, Skills, andAbilities

• Extensiveknowledge of street geography and metropolitan St. Louis, as well as St. LouisCounty.
• Knowledge of automated reservation and scheduling systems, map bookusage, and use of metro multi-modal transportation systems.
• Knowledge ofpersonal computers and the Microsoft office suite of software.
• Touch typing at least 20 words per minute.
• Complete understanding of the FTA requirements for Complementary ParatransitService.
• Complete understanding ofadditional providers and services offered by Metro.
• Knowledge of emergencyservice jurisdictions.
• Knowledge of radio dispatching and Federal CommunicationCommission regulations.
• Ability torecognize service zones and apply Metro fare structure, as well as, policiesand procedures.
• Ability to maintain aneffective working relationship with Paratransit Operators and the generalpublic, as well as, various service agencies, caseworkers, and outsideproviders.
• Ability to communicateeffectively, both orally and in writing.
• Ability to work under stressful conditions while answering a high volumeof incoming telephone and/or radio calls.
• Ability to work rotating shifts and off hours.
• Ability to analyze, and problem-solve forcustomers and Operators, to maintain safe and efficient operations and on-timeperformance.
• Ability to maintainconfidentiality of sensitive customer and driver information.

Compensation:

29.29 - 34.18 (Annually)

Employment Type:

Part Time

Location:

Central

Education:

High school diploma or Equivalent requiredCollege degree preferred
Transportation, Business, Communications

Experience:

Three (3) to five (5) years minimum
Customer Service and/or Call Center or Dispatching preferred

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.