Paratransit Reservations Specialist

Bi-State Development; Northern (KY); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision coverage

PTO 4 weeks

Holidays + birthday floating holiday

401(k) retirement plan

Wellness program

Employee assistance program (EAP)

Public Service Loan Forgiveness (PSLF)

Gym discounts

Job summary

Bi-State Development in Central seeks a Reservation Clerk to ensure efficient transportation scheduling for Metro Paratransit and Demand Response, using advanced computer software. You will assist customers with service requests, reservations, cancellations, and trip questions, coordinating with partner transit agencies and ensuring ADA-compliant service.

Requires 1–3 years of customer service/administrative experience and a high school diploma.

Qualifications

• High school Diploma or Equivalent required.
• 1–3 years of Customer Service / Administrative experience.
• Strong oral and written communication skills.

Responsibilities

• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with.
• Assist customers who are taking inter-jurisdictional trips with partnered Transit Agencies.
• Assist and educate customers in the delivery of required Complementary Paratransit Service.
• Assist and educate customers with additional services beyond required Complementary Paratransit Service which includes but is not limited to Medicaid trip reservations.
• Print and prepare driver information for day of service.
• Ability to work varying schedules including weekend work.
• Additional duties as required.

Skills

Communication skills

Customer service

Administrative duties

Typing 30 wpm

Problem solving

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Automated reservation systems

Map book usage

Job description

Bi-State Development in Central seeks a Reservation Clerk to ensure efficient transportation scheduling for Metro Paratransit and Demand Response, using advanced computer software. You will assist customers with service requests, reservations, cancellations, and trip questions, coordinating with partner transit agencies and ensuring ADA-compliant service.

Requires 1–3 years of customer service/administrative experience and a high school diploma.