Paratransit Dispatch & Scheduling Specialist

Bi-State Development; Central (LA); On-site; USD 61,000 - 71,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

4 weeks PTO

Holiday pay

401(k)

PSLF eligible

Gym discounts

Onsite gyms 24/7

Metro access

Job summary

Bi-State Development is seeking a Paratransit Dispatcher to ensure safe, efficient transport for Metro Call-A-Ride customers. You will coordinate day-of-service by monitoring schedules, using radiodispatching, and applying MDC data to maintain on-time performance.

You will work with Operators and field staff, responding to emergencies while managing assignments of vehicles and staff. This role requires flexibility and strong communication skills.

Qualifications

• Extensive knowledge of street geography and metropolitan St. Louis and St. Louis County.
• Knowledge of automated reservation and scheduling systems, map book usage, and metro multi-modal systems.
• Knowledge of personal computers and Microsoft Office suite; typing speed 20 wpm or more.
• Understanding of FTA requirements for Paratransit service and related policies.

Responsibilities

• Maintain on-time performance through two-way radio dispatching and computer systems with 200+ van Operators.
• Assign vehicles and Operators to cover service needs in coordination with management and Call-A-Ride Maintenance.
• Report and assist with non-routine incidents, accidents, and passenger issues as required.
• Assist customers with service requests, reservations, cancellations, complaints, and trip-related issues.
• Establish efficient routing and scheduling using phone and software.
• Ensure compliance with Medicaid and other transportation provider contracts.
• Prepare precise reports on unions, customers, incidents, and events requiring documentation.
• Refine schedules to improve routing and productivity; rotate shifts including weekends.

Skills

Geography knowledge

Reservation scheduling systems

Radio dispatching

Microsoft Office

Touch typing

FTA/Paratransit knowledge

Education

High school diploma

College degree preferred

Tools

Map books

Office software

Job description

Bi-State Development is seeking a Paratransit Dispatcher to ensure safe, efficient transport for Metro Call-A-Ride customers. You will coordinate day-of-service by monitoring schedules, using radiodispatching, and applying MDC data to maintain on-time performance.

You will work with Operators and field staff, responding to emergencies while managing assignments of vehicles and staff. This role requires flexibility and strong communication skills.