Paratransit Dispatcher Part-Time

Bi-State Development; Northern (KY); Hybrid; USD 40,000 - 47,000; Part time

Benefits offered by this job

Competitive salary

Comprehensive medical/dental/vision

Paid time off (PTO)

Paid holidays

401(k) retirement plan

Employee wellness program

EAP

Gym discounts

Job summary

Bi-State Development is hiring a Paratransit Dispatcher for a part-time, central location. The role focuses on ensuring safe, efficient transportation for Metro Call-A-Ride customers through radiodispatching, scheduling, and MDC monitoring.

The position supports day-of-service needs and may involve outside collaborations during emergencies. The role is up to 28 hours/week, with duties including assigning Operators and vehicles, handling reservations, and maintaining on-time performance.

Qualifications

• High school diploma or equivalent; college degree preferred
• Extensive knowledge of geography and metro area
• Experience with paratransit operations and dispatching
• Ability to work rotating shifts including weekends

Responsibilities

• Maintain on-time performance via two-way radio dispatching and software
• Assign operators, vehicles, and equipment to routes with over 200 Van Operators
• Handle non-routine incidents and customer issues as required
• Assist customers with service requests and reservations
• Create efficient routing and scheduling via phone and software
• Ensure compliance with Medicaid and other providers
• Prepare reports on personnel, customers, incidents and events
• Support schedules for increased service and productivity
• Work varying shifts including weekends

Skills

Geography knowledge

Reservation systems

MS Office

Touch typing (20 wpm)

FTA requirements

Communication skills

Confidentiality

Stress management

Education

High school diploma

College degree preferred

Tools

Map books

Dispatch software

MS Office

Job description

Paratransit Dispatcher Part-Time

Central

Part Time

29.29 - 34.18 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the safe andefficient transportation of all customers using the Metro Call-A-Ride service. The primary responsibility of this positionis to assist Operators and Customers on “day of service” by maintaining on timeperformance through the use of sophisticated computer software, radiodispatching, schedule, and MDC monitoring. This position responds to emergentneeds and works with “outside of our Department” entities in case ofemergencies, incidents, and accidents that may occur. This positon is responsible for assigningOperators, Vehicles and equipment to routes as needed. Theposition is responsible for understanding all aspects of the “ReservationClerk” position and being able to perform those duties when necessary. Required to work varying shifts as assigned.

Up to 28 hours per week.

Job Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators.
• Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance.
• Report and assist with all non-routine incidents, accidents and passenger-related issues as required.
• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies.
• Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation.
• Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.
• Additional duties as required.
• Must be able to work varying shifts including weekendwork.

Knowledge, Skills, andAbilities

• Extensiveknowledge of street geography and metropolitan St. Louis, as well as St. LouisCounty.
• Knowledge of automated reservation and scheduling systems, map bookusage, and use of metro multi-modal transportation systems.
• Knowledge ofpersonal computers and the Microsoft office suite of software.
• Touch typing at least 20 words per minute.
• Complete understanding of the FTA requirements for Complementary ParatransitService.
• Complete understanding ofadditional providers and services offered by Metro.
• Knowledge of emergencyservice jurisdictions.
• Knowledge of radio dispatching and Federal CommunicationCommission regulations.
• Ability torecognize service zones and apply Metro fare structure, as well as, policiesand procedures.
• Ability to maintain aneffective working relationship with Paratransit Operators and the generalpublic, as well as, various service agencies, caseworkers, and outsideproviders.
• Ability to communicateeffectively, both orally and in writing.
• Ability to work under stressful conditions while answering a high volumeof incoming telephone and/or radio calls.
• Ability to work rotating shifts and off hours.
• Ability to analyze, and problem-solve forcustomers and Operators, to maintain safe and efficient operations and on-timeperformance.
• Ability to maintainconfidentiality of sensitive customer and driver information.

Compensation:

29.29 - 34.18 (Annually)

Employment Type:

Part Time

Location:

Central

Education:

High school diploma or Equivalent requiredCollege degree preferred
Transportation, Business, Communications

Experience:

Three (3) to five (5) years minimum
Customer Service and/or Call Center or Dispatching preferred

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.