Paratransit Dispatcher Part-Time

Bi-State Development; Central (LA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Medical, prescription, dental and VISA

4 weeks paid PTO

10 paid holidays + floating holiday

401(k) retirement plan

PSLF eligible

Gym discounts

Onsite gym access 24/7

MetroLink/MetroBus access

Cell phone plan discounts

Job summary

Bi-State Development is seeking a Paratransit Dispatcher for a part-time role at the Central location. The position supports day-of-service operations, coordinates with Operators and customers, and ensures on-time performance through radiodispatching and advanced software. Up to 28 hours per week.

The role requires strong knowledge of dispatch systems, fleet coordination, and customer service experience. Candidates must meet high school education requirements; a college degree is preferred.

Qualifications

• Extensive knowledge of street geography and metropolitan St. Louis.
• Knowledge of automated reservation and scheduling systems and map book usage.
• Knowledge of personal computers and the Microsoft Office suite.

Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized software with a staff of over 200 Van Operators.
• Assign vehicles and Operators to cover service needs in collaboration with management.
• Report and assist with non-routine incidents, accidents and passenger issues.
• Assist customers with service requests, reservations, cancellations, complaints and trip-related issues.
• Establish efficient routing and scheduling using telephone and specialized computer software.
• Comply with Medicaid and other providers of service agreements.
• Prepare precise and complete reports on union personnel, customers and incidents.
• Enhance schedules for customers and drivers to increase service and productivity.
• Additional duties as required.
• Work varying shifts including weekends.

Skills

Geography knowledge

Reservation systems

Microsoft Office

Touch typing

FTA requirements

Emergency service knowledge

Radio dispatching

FCC regulations

Fare structure

Confidentiality

Education

High school diploma

College degree preferred

Tools

Map books

Microsoft Office

Job description

Paratransit Dispatcher Part-Time

Central Part Time 29.29 - 34.18 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

This position is responsible for ensuring the safe and efficient transportation of all customers using the Metro Call-A-Ride service. The primary responsibility of this position is to assist Operators and Customers on “day of service” by maintaining on time performance through the use of sophisticated computer software, radiodispatching, schedule, and MDC monitoring. This position responds to emergent needs and works with “outside of our Department” entities in case of emergencies, incidents, and accidents that may occur. This positon is responsible for assigning Operators, Vehicles and equipment to routes as needed. The position is responsible for understanding all aspects of the “ReservationClerk” position and being able to perform those duties when necessary. Required to work varying shifts as assigned.

Up to 28 hours per week.

Job Responsibilities

• Maintain on-time performance through two-way radio dispatching and specialized computer software in conjunction with a staff of over 200 Van Operators.
• Ensure successful performance through the assignment of vehicles and Operators to cover service needs in collaboration and interaction with management personnel and staff including Call-A-Ride Maintenance.
• Report and assist with all non-routine incidents, accidents and passenger-related issues as required.
• Assist customers in a polite and professional manner with service requests, reservations, cancellations, complaints and various trip-related issues.
• Establish efficient routing and scheduling for customers using telephone and specialized computer software.
• Comply with transportation contractual agreements for Medicaid and other Providers of service the Agency may engage with including partnered Transit Agencies.
• Prepare precise and complete reports concerning union personnel, customers, incidents, accidents, and any other event that requires documentation.
• Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity.
• Additional duties as required.
• Must be able to work varying shifts including weekend work.

Knowledge, Skills, and Abilities

• Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County.
• Knowledge of automated reservation and scheduling systems, map book usage, and use of metro multi-modal transportation systems.
• Knowledge of personal computers and the Microsoft office suite of software.
• Touch typing at least 20 words per minute.
• Complete understanding of the FTA requirements for Complementary Paratransit Service.
• Complete understanding of additional providers and services offered by Metro.
• Knowledge of emergency service jurisdictions.
• Knowledge of radio dispatching and Federal Communication Commission regulations.
• Ability to recognize service zones and apply Metro fare structure, as well as, policies and procedures.
• Ability to maintain an effective working relationship with Paratransit Operators and the general public, as well as, various service agencies, caseworkers, and outside providers.
• Ability to communicate effectively, both orally and in writing.
• Ability to work under stressful conditions while answering a high volume of incoming telephone and/or radio calls.
• Ability to work rotating shifts and off hours.
• Ability to analyze, and problem-solve for customers and Operators, to maintain safe and efficient operations and on-time performance.
• Ability to maintain confidentiality of sensitive customer and driver information.

Compensation:

29.29 - 34.18 (Annually)

Employment Type:

Part Time

Location:

Central

Education:

High school diploma or Equivalent required College degree preferred

Transportation, Business, Communications

Experience:

Three (3) to five (5) years minimum

Customer Service and/or Call Center or Dispatching preferred

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.