Part-Time Paratransit Dispatcher: On-Time Routing & Support

Bi-State Development; Northern (KY); Hybrid; USD 40,000 - 47,000; Part time

Benefits offered by this job

Competitive salary

Comprehensive medical/dental/vision

Paid time off (PTO)

Paid holidays

401(k) retirement plan

Employee wellness program

EAP

Gym discounts

Job summary

Bi-State Development is hiring a Paratransit Dispatcher for a part-time, central location. The role focuses on ensuring safe, efficient transportation for Metro Call-A-Ride customers through radiodispatching, scheduling, and MDC monitoring.

The position supports day-of-service needs and may involve outside collaborations during emergencies. The role is up to 28 hours/week, with duties including assigning Operators and vehicles, handling reservations, and maintaining on-time performance.

Qualifications

• High school diploma or equivalent; college degree preferred
• Extensive knowledge of geography and metro area
• Experience with paratransit operations and dispatching
• Ability to work rotating shifts including weekends

Responsibilities

• Maintain on-time performance via two-way radio dispatching and software
• Assign operators, vehicles, and equipment to routes with over 200 Van Operators
• Handle non-routine incidents and customer issues as required
• Assist customers with service requests and reservations
• Create efficient routing and scheduling via phone and software
• Ensure compliance with Medicaid and other providers
• Prepare reports on personnel, customers, incidents and events
• Support schedules for increased service and productivity
• Work varying shifts including weekends

Skills

Geography knowledge

Reservation systems

MS Office

Touch typing (20 wpm)

FTA requirements

Communication skills

Confidentiality

Stress management

Education

High school diploma

College degree preferred

Tools

Map books

Dispatch software

MS Office

Job description

Bi-State Development is hiring a Paratransit Dispatcher for a part-time, central location. The role focuses on ensuring safe, efficient transportation for Metro Call-A-Ride customers through radiodispatching, scheduling, and MDC monitoring.

The position supports day-of-service needs and may involve outside collaborations during emergencies. The role is up to 28 hours/week, with duties including assigning Operators and vehicles, handling reservations, and maintaining on-time performance.