Paint Store Specialist: Customer Care & Tinting

Sherwin-Williams Co.; Reno (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. in Reno, NV is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right Sherwin-Williams products.

You will resolve concerns promptly and support store sales goals while maintaining product quality and display standards. Responsibilities include handling transactions, stocking, tinting, deliveries when needed, and staying informed on product options.

Qualifications

• Customer service experience and ability to determine customer needs and recommend solutions.
• Strong communication and interpersonal skills for in-person and phone interactions.
• Ability to meet sales goals while delivering high-quality service.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Problem solving

Multilingual (Spanish)

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Reno, NV is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend the right Sherwin-Williams products.

You will resolve concerns promptly and support store sales goals while maintaining product quality and display standards. Responsibilities include handling transactions, stocking, tinting, deliveries when needed, and staying informed on product options.