Paint Store Customer Care & Sales Expert

Sherwin-Williams Co.; Southern Pines (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Sherwin-Williams Co. seeks a Customer Service Specialist to support our retail stores by assisting wholesale and retail customers, answering product questions, and recommending solutions. The role aims to resolve concerns and achieve outstanding service while meeting sales targets.

Emphasis is on product knowledge, accuracy, and customer satisfaction across the store environment. Responsibilities include in-person and phone assistance, inventory handling, tinting, stocking, and maintenance of

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual

Education

High School diploma or GED

Job description

Sherwin-Williams Co. seeks a Customer Service Specialist to support our retail stores by assisting wholesale and retail customers, answering product questions, and recommending solutions. The role aims to resolve concerns and achieve outstanding service while meeting sales targets.

Emphasis is on product knowledge, accuracy, and customer satisfaction across the store environment. Responsibilities include in-person and phone assistance, inventory handling, tinting, stocking, and maintenance of