Paint Sales & Customer Care Specialist

The Sherwin-Williams Company; Cahaba Heights (AL); On-site; USD 28,000 - 34,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-store and over the phone, determine needs, and recommend products that best fit their projects. The role emphasizes delivering excellent service while meeting store sales goals.

Responsibilities include processing transactions, stocking displays, tinting and mixing products, and maintaining inventory accuracy. Strong communication and a willingness to work varied hours are essential.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Spanish language

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in-store and over the phone, determine needs, and recommend products that best fit their projects. The role emphasizes delivering excellent service while meeting store sales goals.

Responsibilities include processing transactions, stocking displays, tinting and mixing products, and maintaining inventory accuracy. Strong communication and a willingness to work varied hours are essential.