Paint Store Customer Success Specialist

Sherwin-Williams Co.; Rochester Hills (MI); On-site; USD 31,000 - 45,000; Full time

Job summary

Sherwin-Williams Co. in Michigan is seeking a Customer Service Specialist to support our retail stores. You will assist wholesale and retail customers, answer product questions, recommend solutions, and help maintain store presentation while driving sales.

This role emphasizes quick problem resolution, accurate transactions, and teamwork with store staff. You will stay informed about product features and apply high service standards to ensure customer satisfaction and repeat business.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the U.S. without visa sponsorship.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have a 'meets expectations' rating (3).
• Completed HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment and support deliveries as needed.

Skills

Customer service

Sales

Bilingual

Spanish

Delivery coordination

Cash handling

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Michigan is seeking a Customer Service Specialist to support our retail stores. You will assist wholesale and retail customers, answer product questions, recommend solutions, and help maintain store presentation while driving sales.

This role emphasizes quick problem resolution, accurate transactions, and teamwork with store staff. You will stay informed about product features and apply high service standards to ensure customer satisfaction and repeat business.