Paint & Customer Experience Specialist

Sherwin-Williams Co.; Ashland (OR); On-site; USD 22,000 - 33,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers with product recommendations and service excellence. You will resolve issues, process transactions accurately, and help meet store sales goals while maintaining high quality displays and inventory control.

The role involves staying informed about product features, assisting in deliveries when needed, and upholding safety and customer data protection standards within a busy retail environment.

Qualifications

• Provide excellent customer service and resolve concerns to maximize satisfaction.
• Assist customers in person and over the phone to determine needs and present appropriate products and services.
• Keep knowledge up-to-date on Sherwin-Williams products and maintain store standards.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail

Phone support

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers with product recommendations and service excellence. You will resolve issues, process transactions accurately, and help meet store sales goals while maintaining high quality displays and inventory control.

The role involves staying informed about product features, assisting in deliveries when needed, and upholding safety and customer data protection standards within a busy retail environment.