Paint Retail Customer Success Specialist

Sherwin-Williams; Coos Bay (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support our retail stores. This role involves assisting customers, answering questions about paints and coatings, and recommending solutions to meet their needs.

The position emphasizes high-quality service, accurate transactions, and adherence to store policies while contributing to sales goals. Responsibilities include handling in-store and phone inquiries, stocking shelves, tinting and mixing products as required, and ensuring a

Qualifications

• Must be 18+ years old.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs, up to 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Delivery knowledge

Spanish (optional)

Education

High School diploma or GED

Tools

Tinting & mixing equipment

Delivery vehicle operation

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support our retail stores. This role involves assisting customers, answering questions about paints and coatings, and recommending solutions to meet their needs.

The position emphasizes high-quality service, accurate transactions, and adherence to store policies while contributing to sales goals. Responsibilities include handling in-store and phone inquiries, stocking shelves, tinting and mixing products as required, and ensuring a