Paint Store Customer Service & Sales Specialist

The Sherwin-Williams Company; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support Store #1760 in Comstock Park, MI and surrounding locations within a 15-mile radius. You will help wholesale and retail customers choose the right Sherwin-Williams products, answer questions, and resolve concerns to maximize client satisfaction and drive store sales.

Responsibilities include handling transactions, stocking shelves, tinting/mixing products, assisting with deliveries, and maintaining store visuals and

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer Service

Sales

Cash Handling

Product Knowledge

Communication

Bilingual Spanish

Education

High School Diploma

Tools

POS System

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support Store #1760 in Comstock Park, MI and surrounding locations within a 15-mile radius. You will help wholesale and retail customers choose the right Sherwin-Williams products, answer questions, and resolve concerns to maximize client satisfaction and drive store sales.

Responsibilities include handling transactions, stocking shelves, tinting/mixing products, assisting with deliveries, and maintaining store visuals and