Paint Store Customer Service Lead & Shift Supervisor

Dunn-Edward; San Bernardino (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K with company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to assist store management in delivering a standout shopping experience. You will guide associates, handle customer inquiries in person and by phone, and help ensure accurate sales transactions.

The role emphasizes leadership during shifts, maintaining stock, and upholding Dunn-Edwards’ fast and reliable service standard. A background in customer service with supervisory exposure is preferred, with ongoing training opportunities available.

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous experience in a shift supervisory role is a plus.
• Bilingual is a plus.

Responsibilities

• Make a connection with customers, assess project needs, and offer options and advice.
• Ensure timely product delivery meeting quality and service expectations.
• Meet store safety and regulatory standards and operate POS as needed.
• Open and close procedures, stock management, and merchandise organization.

Skills

Customer service

Leadership

Shift supervision

Communication

Team coordination

Education

High School Diploma or GED

Tools

POS system

Job description

Dunn-Edwards is seeking a Customer Service Lead to assist store management in delivering a standout shopping experience. You will guide associates, handle customer inquiries in person and by phone, and help ensure accurate sales transactions.

The role emphasizes leadership during shifts, maintaining stock, and upholding Dunn-Edwards’ fast and reliable service standard. A background in customer service with supervisory exposure is preferred, with ongoing training opportunities available.