Customer Service Lead & Shift Supervisor

Dunn-Edward; Tustin (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401K program

Paid vacation/holidays

Job summary

Dunn-Edwards is seeking a Customer Service Lead to support the store management team and execute store operations during shifts. You will model outstanding customer service, assist with merchandise stocking, and build trusted partnerships with painting professionals.

In the absence of leadership, you take full responsibility for store operations. You will interact with customers in person and over the phone, provide expert advice, process transactions, and contribute to Dunn-Edwards’ vision of

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous shift supervisory experience is a plus.
• Bilingual is a plus.

Responsibilities

• Assist with store operations and customer service.
• Process customer orders via email, phone, or in-person and through POS.
• Stock and merchandise according to planogram.
• Ensure safety and regulatory compliance and model Dunn-Edwards standards.
• Direct store associates during opening/closing shifts.

Skills

Customer service

Supervisory experience

Sales

Communication

Education

High School diploma or GED

Job description

Dunn-Edwards is seeking a Customer Service Lead to support the store management team and execute store operations during shifts. You will model outstanding customer service, assist with merchandise stocking, and build trusted partnerships with painting professionals.

In the absence of leadership, you take full responsibility for store operations. You will interact with customers in person and over the phone, provide expert advice, process transactions, and contribute to Dunn-Edwards’ vision of