Paint Store Customer Service Lead & Shift Supervisor

Dunn-Edward; Artesia (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program including company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to support store management and ensure a distinctive guest experience. You will model outstanding service, allocate staff, stock the floor, and uphold the Dunn-Edwards brand during your shift.

As a CSL, you’ll interact with customers in person and by phone, process transactions, and help maintain inventory and safety standards while looking for opportunities to advance within the company.

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous shift supervisory experience is a plus.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedures.
• Ability to write routine reports and correspondence; bilingual is a plus.

Responsibilities

• Make a connection with customers, ask questions about their project, and offer options and advice.
• Ensure delivery of product to meet Dunn-Edwards’ quality and service expectations.
• Represent the Dunn-Edwards brand professionally at all times.
• Efficiently take customer orders through email, phone, or in-person and process via POS.
• Adhere to safety and regulatory standards and support store management.
• Utilize basic computer skills for store procedures and record-keeping.
• Maintain merchandise inventory levels and organize stock areas.
• Communicate clearly in writing and verbally; assist customers with color questions.
• Must be able to legally drive the company vehicle.

Skills

Customer service

Shift supervision

Communication

Cash handling

Education

High School diploma or GED

Tools

POS system

Job description

Dunn-Edwards is seeking a Customer Service Lead to support store management and ensure a distinctive guest experience. You will model outstanding service, allocate staff, stock the floor, and uphold the Dunn-Edwards brand during your shift.

As a CSL, you’ll interact with customers in person and by phone, process transactions, and help maintain inventory and safety standards while looking for opportunities to advance within the company.