Customer Service Lead — Paint Store Operations

Dunn-Edward; La Cañada Flintridge (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Paid sick time

401K program with company match

Job summary

Dunn-Edwards is seeking a Customer Service Lead to support the store management team and ensure a distinctive shopping experience for guests. You will lead during shifts, allocate staff, and handle POS transactions while upholding the Dunn-Edwards brand and service standards.

The role emphasizes customer advice, responsibility for store operations in the absence of managers, and ongoing learning about products, industry, and certifications to enable advancement.

Qualifications

• Four years of high school education or GED required.
• Previous shift supervisory experience is a plus.
• Ability to read and interpret safety rules and procedures.
• Bilingual ability is a plus.

Responsibilities

• Provide excellent customer service and upsell products.
• Allocate staff and resources during shifts to support operations.
• Assist with store operations and process transactions at POS.
• Ensure compliance with safety and regulatory standards.
• Stock and merchandise according to planogram and store needs.

Skills

Accountability

Attention to Detail

Customer Focus

Decision Making

People Development

Education

High School diploma or GED

Tools

Point-of-Sale system

Job description

Dunn-Edwards is seeking a Customer Service Lead to support the store management team and ensure a distinctive shopping experience for guests. You will lead during shifts, allocate staff, and handle POS transactions while upholding the Dunn-Edwards brand and service standards.

The role emphasizes customer advice, responsibility for store operations in the absence of managers, and ongoing learning about products, industry, and certifications to enable advancement.