Paint & Customer Experience Specialist

The Sherwin-Williams Company; Gallatin (TN); On-site; USD 18,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Gallatin, TN is seeking a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products. You will resolve concerns quickly and contribute to store sales goals while maintaining product quality and appearances.

You will handle in-store transactions, stock displays, tint and mix paints, and support deliveries. A strong focus on customer satisfaction and teamwork is essential for success in this role.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Retail

Delivery coordination

Education

High School Diploma or GED

Tools

Tinting equipment

Cash register operations

Job description

The Sherwin-Williams Company in Gallatin, TN is seeking a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend products. You will resolve concerns quickly and contribute to store sales goals while maintaining product quality and appearances.

You will handle in-store transactions, stock displays, tint and mix paints, and support deliveries. A strong focus on customer satisfaction and teamwork is essential for success in this role.