Packaged Gases Customer Service Representative - Norfolk, NE

Western International Gas & Cylinders, Inc.; Norfolk (NE); On-site; USD 25,000 - 30,000; Full time

Job summary

Western International Gas & Cylinders, Inc. in Norfolk, NE seeks a Packaged Gases Customer Service Representative to manage outbound campaigns, schedule sales appointments, and support customer inquiries. The role involves handling quotes, following up for satisfaction, and assisting in warehouse tasks.

Strong customer service and independent work skills are required. Pay ranges from $18 to $22 per hour, with equal opportunity employment.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently

Responsibilities

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Backs up inbound customer service, as needed.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.

Skills

Customer service

Independent work

Outbound calling

Education

High school diploma

Job description

Packaged Gases Customer Service Representative - Norfolk, NE

Packaged GasesCustomer Service Representative

Manages salescampaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.

• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.

Ensure all safety rules are strictly observed. Perform other projects and duties as assigned.

High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently

Pay Range $18 to $22 per hour.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.