Packaged Gases Customer Service Representative - Omaha, NE

Western International Gas & Cylinders, Inc.; Omaha (NE); On-site; USD 25,000 - 37,000; Full time

Job summary

Western International Gas & Cylinders, Inc. is seeking a Packaged Gases Customer Service Representative in Omaha, NE.

The role focuses on outbound calls to schedule sales appointments, providing quotes and following up to ensure customer satisfaction, with basic warehouse and showroom duties as needed. The ideal candidate has a high school diploma, excellent customer service skills, and the ability to establish customer relationships and work independently.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills and ability to build relationships.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Place outbound calls to schedule appointments for sales and follow up on satisfaction.
• Provide quotes or complete sales when appropriate to gain new business.
• Proactively identify opportunities and relay information for follow up.
• Assist in warehouse tasks and ensure showroom cleanliness as needed.
• Manage product requests, pricing and technical information.
• Back up inbound customer service when needed.
• Adhere to safety rules and procedures.

Skills

Customer service

Outbound calling

Inside sales

Relationship management

Independent worker

Education

High school diploma

Job description

Packaged Gases Customer Service Representative - Omaha, NE

Packaged GasesCustomer Service Representative

Wage - $18 - $27/hr

• Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business.
• Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up.
• Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaign efforts.
• Backs up inboundcustomer service, as needed.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills.
• Ability to establish and manage customerrelationships
• Ability to work independently.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.