Packaged Gases Customer Service Representative - Norfolk, NE

Nippon Sanso Matheson; Norfolk (NE); On-site; USD 25,000 - 30,000; Full time

Job summary

Nippon Sanso Matheson is seeking a Packaged Gases Customer Service Representative to support outbound sales campaigns and direct quotes. You will schedule appointments, provide quotes when appropriate, and help improve customer satisfaction across MTG products and services.

The role requires high school diploma, strong customer service skills, and the ability to build relationships. Evening/weekend flexibility and independent work are valued in this on-site position in Norfolk, Nebraska.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships.

Responsibilities

• Place outbound calls with the primary purpose of scheduling appointments for sales with new or existing customers.
• Provide quotes or complete the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business; communicates to the appropriate function for follow up.
• Restocks store merchandise as needed and keeps shelves in order.
• Identifies sources of leads and manages the pre-qualification process with sales and marketing.
• Backs up inbound customer service as needed.

Skills

Outbound calling

Inside sales

Customer service

Relationship building

Education

High School Diploma

Job description

Packaged GasesCustomer Service Representative

Manages salescampaigns with the intent of either scheduling appointments for sales toimprove sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business. - Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up. - Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise. - Manages requests for products, price and technical information.- Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks. - Maintains showroom cleanliness byprocedures set forth by management. - Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing. - Tracks result of outbound campaign efforts. - Backs up inboundcustomer service, as needed. Ensure all safety rules are strictly observed. Perform other projects andduties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable. -Excellent customer service skills. Ability to establish and manage customerrelationships - Ability to work independently.

Pay Range $18 to $22 per hour.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.