Packaged Gases Customer Service Representative - Fond du Lac

Matheson Tri-Gas; Fond du Lac (WI); On-site; USD 28,413 - 40,467; Full time

Job summary

Nippon Sanso Matheson in Fond du Lac, Wisconsin is seeking a Packaged Gases Customer Service Representative. The role emphasizes outbound calling to schedule sales appointments, handling quotes, and enhancing customer satisfaction with MTG products and services.

Collaborate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service to address inquiries, pre-qualify leads, stock showroom merchandise, and support warehouse duties while upholding safety and company standards.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills.
• Ability to establish and manage customer relationships.

Responsibilities

• Place outbound calls with the primary purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and following up to assess satisfaction/needs.
• Provide quotes or complete sales when campaign appropriate to directly gain new business.
• Restock and organize showroom merchandise; assist in stocking, shipping/receiving and warehouse tasks as needed.
• Assist in warehouse activities, inventory stocking, cleaning, labeling, and other duties; keep showroom orderly.
• Ensure safety rules are observed and support other projects as assigned.

Skills

Outbound calling

Customer service

Appointment scheduling

Inside sales

Education

High school diploma

Job description

Packaged Gases
Customer Service Representative

Wage $0-$25/hr

Manages sales
campaigns with the intent of either scheduling appointments for sales to
improve sales productivity or by gaining business via direct quote/follow up.
Assesses customer satisfaction with MTG products and services via conducting
surveys and provides insights for addressing customer concerns. Works closely
with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
Position Accountabilities;

Place outbound calls with the prime purpose of
scheduling appointments for sales with new or existing customers, notifying
sales of committed appointment times and then following up with a courtesy call
to determine customer satisfaction/needs. Provides quotes or completes the
sale, if campaign appropriate to directly gain new business. - Probes and
identifies problematic situations/opportunities that could protect or yield new
business for MTG and communicates the information to the appropriate function
for follow up. - Restocks store merchandise as needed. Arranges stock on
shelves or racks in sales area and keeps merchandise in order. Marks or tickets
merchandise. - Manages requests for products, price and technical information.
- Assist in warehouse in shipping & receiving, inventory stocking,
cleaning, labeling, or other tasks. - Maintains showroom cleanliness by
procedures set forth by management. - Identifies sources of leads and manages
the pre-qualification process in collaboration with sales and corporate
marketing. - Tracks result of outbound campaign efforts. - Backs up inbound
customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and
duties as assigned.

High School Graduate with diploma and/or prior experience in
outbound calling/inside sales, outside sales or marketing desirable. -
Excellent customer service skills. Ability to establish and manage customer
relationships - Ability to work independently.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.