Packaged Gases Customer Service Representative - Willmar, MN

Western International Gas & Cylinders, Inc.; Willmar (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Nippon Sanso Matheson is seeking a Packaged Gases Customer Service Representative in Willmar, MN to support sales activities and customer care. You will handle outbound calls to schedule appointments, provide quotes, and follow up to ensure satisfaction with MTG products and services.

The role emphasizes proactive outreach, collaboration with sales and marketing teams, and accurate handling of product information, pricing, and inquiries while maintaining showroom standards and safety procedures.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and relationship-building skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Place outbound calls to schedule sales appointments and follow up on commitments.
• Provide quotes and complete sales when campaigns warrant a direct sale.
• Assess customer satisfaction and gather insights to address concerns.
• Coordinate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
• Restock showroom and arrange stock on shelves; keep displays tidy.
• Identify leads and manage pre-qualification with sales and marketing.
• Track outcomes of outbound campaigns and report results.
• Back up inbound customer service as needed and follow safety rules.

Skills

Outbound calling

Customer service

Sales support

Quote creation

Inventory management

Education

High School Diploma

Tools

CRM software

Inventory software

Job description

Packaged Gases Customer Service Representative - Willmar, MN

Packaged GasesCustomer Service Representative

Wage $18-$22/hr

Manages salescampaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business.

• Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up.
• Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• Manages requests for products, price and technical information.- Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaign efforts.
• Backs up inboundcustomer service, as needed. Ensure all safety rules are strictly observed. Perform other projects andduties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable. -Excellent customer service skills. Ability to establish and manage customerrelationships - Ability to work independently.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.