Packaged Gases Customer Service Representative - Norfolk, NE

Matheson Tri-Gas; Norfolk (NE); On-site; USD 25,000 - 30,000; Full time

Job summary

Matheson Tri-Gas is seeking a Packaged Gases Customer Service Representative in Norfolk, Nebraska. You will manage outbound sales campaigns aimed at scheduling appointments and generating direct quotes, while upholding high customer satisfaction with MTG products and services.

You''ll collaborate with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service, handling product information requests, quotes, and outbound follow-ups to identify opportunities and protect or grow business.

Qualifications

• High School diploma or equivalent required.
• Outbound calling/inside sales experience desirable.
• Excellent customer service skills; ability to work independently.

Responsibilities

• Identify opportunities to protect or yield new business and communicate findings to sales/marketing.
• Restock and organize showroom merchandise; maintain order and pricing information.
• Handle product pricing and technical information requests.
• Support warehouse tasks including shipping/receiving, inventory stocking and labeling.
• Maintain showroom cleanliness per management procedures.
• Identify leads and manage pre-qualification with sales and marketing.
• Track outbound campaign results.
• Back up inbound customer service and ensure safety rules; perform other duties as assigned.

Skills

Customer service

Communication skills

Education

High School Diploma

Job description

Packaged Gases
Customer Service Representative

Manages sales
campaigns with the intent of either scheduling appointments for sales to
improve sales productivity or by gaining business via direct quote/follow up.
Assesses customer satisfaction with MTG products and services via conducting
surveys and provides insights for addressing customer concerns. Works closely
with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.

Position Accountabilities

• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned.

High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. Excellent customer service skills. Ability to establish and manage customer relationships Ability to work independently.

Pay Range $18 to $22 per hour.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.