Packaged Gases Customer Service Representative - Omaha, NE

Nippon Sanso Matheson; Omaha (NE); On-site; USD 25,000 - 37,000; Full time

Job summary

Nippon Sanso Matheson in Omaha is seeking a Packaged Gases Customer Service Representative to schedule appointments for sales, provide quotes when needed, and support outbound campaigns.

The role emphasizes strong customer service, independent work, and collaboration with sales and marketing to identify opportunities and maintain showroom operations.

Qualifications

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customerrelationships.
• Ability to work independently.

Responsibilities

• Place outbound calls to schedule appointments for sales with new or existing customers.
• Notify sales of committed appointment times and follow up with courtesy calls to determine customer needs.
• Provide quotes or complete sales when campaign appropriate to gain new business.
• Probes and identifies opportunities that could yield new business and communicates with the appropriate function for follow up.
• Restocks store merchandise, arranges stock on shelves, and keeps merchandise orderly.
• Manages requests for products, price and technical information.
• Assist in warehouse shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness as per management procedures.
• Identifies sources of leads and pre-qualifies in collaboration with sales and marketing.
• Tracks results of outbound campaign efforts.
• Backs up inbound customer service and follows safety rules; performs other duties as assigned.

Skills

Customer service

Independent work

Outbound calling

Relationship management

Education

High School Diploma

Job description

Packaged GasesCustomer Service Representative

Wage - $18 - $27/hr

Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Provides quotes or completes the sale, if campaign appropriate to directly gain new business.

• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned.

High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.