Packaged Gases Customer Service Representative - Mankato, MN

Western International Gas & Cylinders, Inc.; Mankato (MN); On-site; USD 26,000 - 34,000; Full time

Job summary

Western International Gas & Cylinders, Inc. in Mankato, MN seeks a Packaged Gases Customer Service Representative to manage outbound campaigns, schedule appointments, and support sales efforts.

You will assess customer needs, provide quotes, and coordinate with sales teams to improve productivity while ensuring excellent service. The role includes assisting warehouse tasks, restocking, and maintaining showroom order.

Qualifications

• High School Diploma or equivalent required.
• Experience in outbound calling or inside/outside sales is desirable.
• Excellent customer service skills.

Responsibilities

• Schedule customer appointments via outbound calls and follow up.
• Provide quotes and close sales when a campaign allows.
• Assist in warehouse tasks and restock shelving as needed.
• Track campaign results and support inbound customer service.

Skills

Customer service

Outbound calls

Inside sales

Sales coordination

Education

High School Diploma

Job description

Packaged Gases Customer Service Representative - Mankato, MN

Packaged GasesCustomer Service Representative

Manages salescampaigns with the intent of either scheduling appointments for sales toimprove sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business. - Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up. - Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise. - Manages requests for products, price and technical information.- Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks. - Maintains showroom cleanliness byprocedures set forth by management. - Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing. - Tracks result of outbound campaign efforts. - Backs up inboundcustomer service, as needed. Ensure all safety rules are strictly observed. Perform other projects andduties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable. -Excellent customer service skills. Ability to establish and manage customerrelationships - Ability to work independently.

Pay range: $19.00-25.00

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.