Packaged Gases Customer Service Representative - Mankato, MN

Matheson Tri-Gas; Mankato (MN); On-site; USD 26,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson is seeking a Packaged Gases Customer Service Representative to drive outbound calls, schedule sales appointments, and support quotes and service delivery. You will work closely with Sales Leaders and Marketing to improve productivity while handling customer inquiries and maintaining showroom and warehouse tasks.

Strong communication, customer service excellence, and independent work style are essential. The role is based in Minnesota with a pay range noted below.

Qualifications

• High School Diploma is required.
• Excellent customer service skills.
• Ability to work independently.

Responsibilities

• Place outbound calls to schedule appointments for sales and inform sales of committed times.
• Provide quotes or complete sales when campaign supports it.
• Restock and organize showroom items; assist in warehouse tasks as needed.
• Back up inbound customer service and ensure safety rules are observed.

Skills

Customer service

Outbound calling

Inside sales

Education

High School Diploma

Job description

Packaged Gases
Customer Service Representative

Manages sales
campaigns with the intent of either scheduling appointments for sales to
improve sales productivity or by gaining business via direct quote/follow up.
Assesses customer satisfaction with MTG products and services via conducting
surveys and provides insights for addressing customer concerns. Works closely
with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
Position Accountabilities;

Place outbound calls with the prime purpose of
scheduling appointments for sales with new or existing customers, notifying
sales of committed appointment times and then following up with a courtesy call
to determine customer satisfaction/needs. Provides quotes or completes the
sale, if campaign appropriate to directly gain new business. - Probes and
identifies problematic situations/opportunities that could protect or yield new
business for MTG and communicates the information to the appropriate function
for follow up. - Restocks store merchandise as needed. Arranges stock on
shelves or racks in sales area and keeps merchandise in order. Marks or tickets
merchandise. - Manages requests for products, price and technical information.
- Assist in warehouse in shipping & receiving, inventory stocking,
cleaning, labeling, or other tasks. - Maintains showroom cleanliness by
procedures set forth by management. - Identifies sources of leads and manages
the pre-qualification process in collaboration with sales and corporate
marketing. - Tracks result of outbound campaign efforts. - Backs up inbound
customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and
duty as assigned.

High School Graduate with diploma and/or prior experience in
outbound calling/inside sales, outside sales or marketing desirable. -
Excellent customer service skills. Ability to establish and manage customer
relationships - Ability to work independently.

Pay range: $19.00-25.00

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.