Packaged Gases Customer Service Representative - Mankato, MN

Nippon Sanso Matheson; Mankato (MN); On-site; USD 26,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson in Minnesota is hiring a Packaged Gases Customer Service Representative to manage sales campaigns, schedule appointments, and handle quotes. The role focuses on improving sales productivity and customer satisfaction.

You will work with Sales Leaders, Marketing and Customer Service to qualify leads, track outcomes, and provide timely information on products and pricing. Strong communication and independent work ethic are required.

Qualifications

• Outbound calling/inside sales experience desirable.
• Excellent customer service and relationship management.
• Ability to work independently.

Responsibilities

• Place outbound calls to schedule sales appointments with new or existing customers.
• Provide quotes or complete sales when appropriate for the campaign.
• Identify opportunities and communicate to sales/marketing for follow-up.
• Restock shelves and maintain showroom merchandising as needed.
• Assist in warehouse tasks including shipping/receiving and stocking.
• Track results of outbound campaigns and customer responses.
• Back up inbound customer service as needed.

Education

High School Diploma

Job description

Packaged GasesCustomer Service Representative

Manages salescampaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses customer satisfaction with MTG products and services via conductingsurveys and provides insights for addressing customer concerns. Works closelywith SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.Position Accountabilities;

Place outbound calls with the prime purpose ofscheduling appointments for sales with new or existing customers, notifyingsales of committed appointment times and then following up with a courtesy callto determine customer satisfaction/needs. Provides quotes or completes thesale, if campaign appropriate to directly gain new business.

• Probes andidentifies problematic situations/opportunities that could protect or yield newbusiness for MTG and communicates the information to the appropriate functionfor follow up.
• Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking,cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaign efforts.
• Backs up inboundcustomer service, as needed.

Ensure all safety rules are strictly observed. Perform other projects andduties as assigned.

High School Graduate with diploma and/or prior experience inoutbound calling/inside sales, outside sales or marketing desirable.

• Excellent customer service skills. Ability to establish and manage customerrelationships
• Ability to work independently.

Pay range: $19.00-25.00

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.