Packaged Gases Customer Service Representative - Houston, TX

Nippon Sanso Matheson, Inc.; Houston (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

Nippon Sanso Matheson, Inc. in Houston, TX is hiring a Packaged Gases Customer Service Representative to support sales campaigns, schedule appointments, and provide quotes when appropriate. You will assist with inventory, restock merchandise, and respond to customer inquiries to ensure smooth service delivery.

The role requires strong communication, organizational skills, and the ability to work cross-functionally with Sales, Marketing, and Operations in a fast-paced gas distribution environment.

Qualifications

• High school diploma or equivalent required.
• Experience with outbound calling and inside sales desirable.
• Excellent customer service and relationship management skills.
• Ability to work independently and manage deadlines.
• Strong verbal communication and basic arithmetic skills.
• Familiarity with NSM product types and systems is a plus.

Responsibilities

• Place outbound calls to schedule sales appointments and relay times to sales teams.
• Provide quotes or complete sales when campaign supports it.
• Identify opportunities and communicate with relevant teams for follow-up.
• Restock and organize showroom merchandise; ensure shelves are orderly.
• Handle product requests, pricing, and technical information inquiries.
• Assist in warehouse tasks: shipping, receiving, stocking, labeling.
• Maintain showroom cleanliness and orderly presentation.
• Qualify leads with sales and marketing; track campaign results.
• Back up inbound customer service as needed.
• Adhere to all DOT and OSHA safety regulations; observe safety rules.
• Perform other duties as assigned.

Skills

Outbound calling

Inside sales

Customer service

Independent work

Clear speaking

Math basics

MS Office

Telephone communication

Organizational skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Packaged Gases Customer Service Representative Salary range $30.00 to $35.00 per hour

Position Summary

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with NSM products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.

Essential Functions

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Required For All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

Knowledge, Skills and Abilities

• High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships.
• Ability to work independently and under some pressure to meet deadlines.
• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn NSM's business/product types/organization/transaction systems.
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).

Mental Demands

Working Conditions - Indoor Retail-store Environment with controlled temperature, cylinders gases yard moderate noise level, computer screen exposure.

The company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.