Packaged Gases Inside Sales Representative - Houston, TX

Matheson Tri-Gas; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

Matheson Tri-Gas seeks an Inside Sales Representative for packaged gases, focusing on existing accounts to reduce churn and grow market share with cross-selling opportunities.

The role is telephone-based with office-based responsibilities in Houston, requiring 1-3 years of sales experience in industrial gases or related fields; travel to customers is occasional, about 2 hours per week. Equal opportunity employer.

Qualifications

• 1-3 years of experience in industrial sales
• Proven track record in sales and account management
• Profit and loss analysis on proposed sales orders and understanding of profit margins
• Experience making sales presentations and demonstrations

Responsibilities

• Maintain regular contact with existing customers to reinforce relationships and address service concerns
• Strengthen loyalty and ensure customers feel valued
• Promote cross-sell/up-sell strategies to increase share-of-wallet
• Provide timely quotes, process reorders, and ensure seamless customer service across transactions
• Enter new customer data and other sales data into CRM
• Develop and maintain relationships with purchasing contacts
• Investigate and resolve customer problems with welding processes, equipment and deliveries

Skills

Sales experience

Account management

CRM

Relationship building

Education

Industrial sales experience

Tools

CRM system

MS PowerPoint

Job description

Packaged Gases Inside Sales Representative - Salary Range $60,000 - $65,000 plus commission

JOB SUMMARY

Telephone based sales position focused on existing accounts to reduce churn and grow market share by adding additional products to the account.

Essential Functions

• Proactive Account Touchpoints & Relationship Management: Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
• Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
• Drive Box 2 Growth via Cross-Sell/Up-Sell Strategies: Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
• Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
• Secure Long-Term Commitments through PSAs (Product Sales Agreements): Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
• Use PSAs to reduce churn risk by making competitors' entry more difficult and reinforcing service consistency.
• Monitor Usage Trends & Contract Compliance: Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
• Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
• Efficient Quoting, Order Support, and CRM Documentation: Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
• Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
• Coordinates customer training.
• Enters new customer data and other sales data for current customers into computer database.
• Develops and maintains relationships with purchasing contacts.
• Investigates and resolves customer problems with welding processes, equipment and deliveries.

Required for All Jobs

• Performs other duties as assigned.
• Complies with all policies and standards.

Work Experience

Experience Details Required/Preferred: 1-3 years.

Knowledge, Skills and Abilities

• Education: 2-5+ years of experience in Industrial Sales preferably Gases/Medical Gases/Propane and Welding supply sales.
• A proven track record in sales and account management and development.
• Profit and loss analysis on proposed sales orders and understanding of profit margins.
• Experience making sales presentations and demonstrations.

Travel Requirements

Estimated Amount: 2 Hours a week. This role is primarily an office sales position but travel to customers from time to time may be required.

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability