Packaged Gases Customer Service Representative - CINCINNATI

Nippon Sanso Matheson, Inc.; Cincinnati (OH); On-site; USD 77,366,000 - 80,231,000; Full time

Job summary

Nippon Sanso Matheson, Inc. is seeking a Packaged Gases Customer Service Representative in Cincinnati. You will manage outbound campaigns, schedule sales appointments, and provide quotes to secure new business while supporting customer satisfaction and collaboration with sales leadership.

This role requires strong customer service, ability to handle technical information, and adherence to safety and regulatory requirements in a fast-paced environment.

Qualifications

• High School Diploma or equivalent; outbound calling or inside sales experience is desirable.
• Excellent customer service skills and ability to build relationships.
• Ability to work independently under deadlines and pressure.
• Clear, effective speaking for explaining information to customers and staff.
• Basic math for handling quotes and pricing information.
• Willingness to learn MTG systems and processes.

Responsibilities

• Place outbound calls to schedule appointments for sales and notify about times.
• Provide quotes or complete sales when appropriate to gain new business.
• Identify opportunities and communicate needs to relevant teams.
• Restock store merchandise and organize showroom areas.
• Manage product requests, pricing and technical information.
• Assist in warehouse tasks like shipping, receiving, and stocking.
• Maintain showroom cleanliness according to management procedures.
• Identify new leads and pre-qualify in collaboration with sales/marketing.
• Track results of outbound campaigns and back up inbound customer service.
• Comply with DOT and OSHA regulations and observe safety rules.

Skills

Outbound calling

Customer service

Sales coordination

Communication

MS Office

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Packaged Gases Customer Service Representative - CINCINNATI

JOB SUMMARY Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up. Assesses customer satisfaction with MTG products andservices via conducting surveys and provides insights for addressing customerconcerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing andCustomer Service.

Essential Function

1. Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call to determinecustomer satisfaction/needs.
2. Provides quotes or completes the sale, if campaignappropriate to directly gain new business.
3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG and communicatesthe information to the appropriate function for follow up.
4. Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
5. Manages requests for products, price and technicalinformation.
6. Assist in warehouse in shipping & receiving,inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness by procedures set forth bymanagement.
8. Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporate marketing.
9. Tracks result of outbound campaign efforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.

• Perform other projects and duties as assigned
• Perform other duties as assigned
• Complies with all policies and standards

Knowledge, Skills andAbilities

• High School Graduate with diploma and/or prior experiencein outbound calling/inside sales, outside sales or marketing desirable.
• Excellent customer service skills. Ability to establishand manage customer relationships
• Ability to work independently and under some pressure tomeet deadlines.
• Demonstrates a clear and effective speaking manner for thepurpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and divide in allunits of measure, using whole numbers, common fractions, and decimals.
• Ability to learn MTG’s business/producttypes/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Office applications(Word, Excel, Outlook E-mail)

Physical Demands

• StationaryPosition - FREQUENTLY
• Move/Traverse- OCCASIONALLY
• StationaryPosition/Seated - FREQUENTLY
• Transport/Lifting- FREQUENTLY
• Transport/Carrying- FREQUENTLY
• ExertingForce/Pushing - OCCASIONALLY
• ExertingForce/Pulling - OCCASIONALLY
• Ascend/Descend- OCCASIONALLY
• Balancing -OCCASIONALLY
• PositionSelf/Stooping - OCCASIONALLY
• PositionSelf/Kneeling - OCCASIONALLY
• PositionSelf/Crouching - OCCASIONALLY
• PositionSelf/Crawling OCCASIONALLY
• Reaching -FREQUENTLY
• Handling -FREQUENTLY
• GraspingFREQUENTLY
• Feeling -RARELY
• Communicate/Talking- CONSTANTLY
• Communicate/Hearing- CONSTANTLY
• RepetitiveMotions - FREQUENTLY
• Coordination– OCCASIONALLY

Travel Requirement: None

Hourly Rate: $27.00 to $28.00 per hour

The Company is an Equal Opportunity Employer that complieswith the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability.