Customer Service Representative - San Benito, TX

Western International Gas & Cylinders, Inc.; San Benito (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Western International Gas & Cylinders, Inc. is seeking a Packaged Gases Customer Service Representative to manage sales campaigns, schedule appointments, provide quotes, and support customers in a fast-paced retail environment.

The role emphasizes excellent communication, independent work, and proficiency with Microsoft Office to maintain orders, pricing, and service quality while ensuring safety and compliance in all activities.

Qualifications

• High school diploma required; prior outbound calling or inside/outside sales desirable.
• Excellent customer service skills and ability to manage customer relationships.
• Ability to work independently and handle deadlines.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Place outbound calls to schedule sales appointments and follow up for satisfaction.
• Provide quotes or complete sales as campaigns require.
• Identify opportunities to generate new business and communicate findings.
• Restock and organize merchandise in the showroom.
• Handle product requests, pricing and technical information.
• Assist in warehouse tasks including shipping, receiving and inventory.
• Back up inbound customer service as needed.

Skills

Outbound calling

Customer service

Sales support

Communication skills

Independent work

Microsoft Office

Detail oriented

Education

High School Diploma

Job description

Packaged Gases Customer Service Representative Salary $23.00 per hour

Position Summary

Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with NSM products and services via conducting surveys andprovides insights for addressing customer concerns. Works closely with SBUSales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions

1. Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2. Provides quotes or completes the sale,if campaign appropriate to directly gain new business.
3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG andcommunicates the information to the appropriate function for follow up.
4. Restocks store merchandise as needed.Arranges stock on shelves or racks in sales area and keeps merchandise inorder. Marks or tickets merchandise.
5. Manages requests for products, price andtechnical information.
6. Assist in warehouse in shipping &receiving, inventory stocking, cleaning, labeling, or other tasks.
7. Maintains showroom cleanliness byprocedures set forth by management.
8. Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
9. Tracks result of outbound campaignefforts.
10. Backs up inbound customer service, as needed.
11. Comply with all DOT and OSHA regulations.
12. Ensure all safety rules are strictly observed.
13. Perform other projects and duties as assigned.

Required For All Jobs

• Performs other duties asassigned
• Complies with allpolicies and standards

Knowledge, Skills and Abilities

• High School Graduatewith diploma and/or prior experience in outbound calling/inside sales, outsidesales or marketing desirable.
• Excellent customer service skills. Ability toestablish and manage customer relationships
• Ability to work independently and under somepressure to meet deadlines.
• Demonstrates a clear and effective speakingmanner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn NSM’s business/producttypes/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).

Mental Demands

Working Conditions - Indoor Retail-store Environment with controlled temperature, cylinders gases yard moderate noiselevel, computer screen exposure.

Equal Opportunity Employer Statement

The company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability.