Packaged Gases Customer Service Representative -Ft. Lauderdale, FL

Western International Gas & Cylinders, Inc.; Fort Lauderdale (FL); On-site; USD 39,000 - 41,000; Full time

Job summary

Western International Gas & Cylinders, Inc. in Fort Lauderdale, FL is seeking a Packaged Gases Customer Service Representative to manage sales campaigns, schedule appointments for sales, and provide quotes to gain new business while ensuring customer satisfaction.

The role requires strong telephone and customer service skills, the ability to work independently under pressure, and proficiency with Microsoft Office. Equal opportunity employer.

Qualifications

• High School Diploma or equivalent required; desirable experience in outbound calling or inside sales.
• Excellent customer service skills and ability to establish customer relationships.
• Ability to work independently under pressure and meet deadlines.
• Clear and effective verbal communication for customers and colleagues.
• Willingness to learn our business/products and transaction systems.

Responsibilities

• Place outbound calls to schedule sales appointments with new or existing customers.
• Provide quotes or complete sales when appropriate to gain new business.
• Identify opportunities and relay information to the appropriate function.
• Assist in warehouse tasks and stock management when needed.
• Maintain showroom and assist with orders, pricing, and information requests.
• Support inbound customer service as needed and ensure compliance with safety rules.

Skills

Outbound calling

Customer service

Relationship management

Independent work

Phone communications

MS Office

Education

High School Diploma

Tools

Microsoft Office

Excel

Outlook

Job description

Packaged Gases Customer Service Representative -Ft. Lauderdale, FL

Packaged Gases Customer Service Representative Salary Range $28.00 per hour to $30.00 per hour

Position Summary Manages sales campaignswith the intent of either scheduling appointments for sales to improve salesproductivity or by gaining business via direct quote/follow up. Assessescustomer satisfaction with NSM products and services via conducting surveys andprovides insights for addressing customer concerns. Works closely with SBUSales Leaders, Sales, Corporate Marketing and Customer Service

Essential Functions

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale,if campaign appropriate to directly gain new business.
• Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG andcommunicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed.Arranges stock on shelves or racks in sales area and keeps merchandise inorder. Marks or tickets merchandise.
• Manages requests for products, price andtechnical information.
• Assist in warehouse in shipping &receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness byprocedures set forth by management.
• Identifies sources of leads and managesthe pre-qualification process in collaboration with sales and corporatemarketing.
• Tracks result of outbound campaignefforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned.

Required For All Jobs

• Performs other duties asassigned
• Complies with allpolicies and standards

Knowledge, Skills and Abilities

• High School Graduatewith diploma and/or prior experience in outbound calling/inside sales, outsidesales or marketing desirable.
• Excellent customer service skills. Ability to establish and manage customer relationships
• Ability to work independently and under somepressure to meet deadlines.
• Demonstrates a clear and effective speakingmanner for the purpose of explaining information to customers and employees.
• Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, and decimals.
• Ability to learn NSM’s business/producttypes/organization/transaction systems
• Excellent Telephone Communications Skills
• Excellent Organizational Skills
• Intermediate level knowledge of Microsoft Officeapplications (Word, Excel, Outlook E-mail).

Mental Demands

Working Conditions - Indoor Retail-storeEnvironment with controlled temperature, cylinders gases yard moderate noiselevel, computer screen exposure.

The company is an Equal Opportunity Employer that complies with the laws andregulations set forth under EEOC. Qualified applicants will receiveconsideration for employment without regard to their race, color, Religion,national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability.