Package Ops & Customer Service Agent | Flexible Shifts

FedEx; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 42,000; Full time

Job summary

FedEx Corporation is seeking a Service Agent to perform over-the-counter customer service, clerical and administrative duties. You will interact with customers to trace packages and answer questions about FedEx products and services, and prepare operation reports.

Responsibilities include auditing airway bills, assisting with customs issues, and supporting the Station Ops Manager with filing, labeling checks and compliance tasks.

Qualifications

• High School degree or equivalent.
• Experience in clerical or customer service environments.
• Strong office skills including typing, filing and computer literacy.
• Excellent communication, organizational and interpersonal skills.
• Ability to lift up to 70 lbs and handle up to 150 lb packages with equipment.
• Fluency in English and basic TOEIC-style language proficiency.
• Able to work variable shifts.

Responsibilities

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Provide over-the-counter and phone service to customers.
• Prepare various operations reports and maintain records.
• Check airway bills for labeling accuracy and compliance with regulations.
• Review shipments for hazardous materials and customs documentation.
• Support Station Ops Manager with administrative tasks and filing.
• Identify new customers and sales leads from the counter.

Skills

Customer service

Clerical tasks

Communication

Organizational skills

Typing

Computer literacy

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

FedEx Corporation is seeking a Service Agent to perform over-the-counter customer service, clerical and administrative duties. You will interact with customers to trace packages and answer questions about FedEx products and services, and prepare operation reports.

Responsibilities include auditing airway bills, assisting with customs issues, and supporting the Station Ops Manager with filing, labeling checks and compliance tasks.