Package Operations & Customer Service Specialist

Federal Express Corporation LAC; Lindbergh Bay (United States Virgin Islands); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx Corporation seeks a customer service oriented Service Agent to perform front-counter and phone support, tracing parcels and answering product questions. The role includes preparing operational reports and maintaining air waybill records.

Ideal candidates have a high school diploma, strong communication skills, and the ability to lift heavy packages. Evening/variable shifts may be required.

Qualifications

• High School degree or equivalent.
• Prior clerical or customer service experience preferred.
• Strong typing, filing, and basic computer skills.
• Clear speaking voice and English fluency; TOEIC score required.
• Ability to lift up to 70 lbs and handle packages up to 150 lbs with equipment.
• Ability to work variable shifts.

Responsibilities

• Assist customers by tracing packages and answering questions about FedEx products and services.
• Provide over-the-counter and phone service to customers.
• Prepare various operations reports and maintain records.
• Handle customers with packages in cage and maintain airway bills records.
• Review airway bills and register as necessary.
• Interface with customers on customs related issues.
• Provide administrative support to the Station Ops Manager.
• Check packages for labeling, weight/size, and compliance with customs documentation.
• Identify new customers or business opportunities and submit sales leads.

Skills

Customer service

Clerical duties

Office skills

Typing

Filing

Computer literacy

Communication skills

Organizational skills

English fluency

TOEIC

Physical ability

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

FedEx Corporation seeks a customer service oriented Service Agent to perform front-counter and phone support, tracing parcels and answering product questions. The role includes preparing operational reports and maintaining air waybill records.

Ideal candidates have a high school diploma, strong communication skills, and the ability to lift heavy packages. Evening/variable shifts may be required.