Senior Service Agent: Customer Support & Logistics

FedEx Corporation; West Goshen Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a customer-focused team member to provide accurate information and assistance to customers at a station. You will respond to inquiries, resolve problems, and actively promote FedEx services while supporting daily station operations.

The role requires the ability to operate a computer terminal, lift up to 50 lbs, and handle heavy packages with appropriate equipment or assistance. Strong communication and human relations skills are essential.

Qualifications

• High School Diploma or GED required.
• Ability to operate a computer terminal.
• Ability to lift 50 lbs and maneuver heavy packages with equipment or assistance.

Responsibilities

• Provide accurate information and assistance to customers, respond to inquiries, resolve problems, and promote company services.
• Perform administrative support functions essential to station operations.
• Other duties as assigned.

Skills

Customer service

Problem resolution

Computer terminal operation

Lifting 50 lbs

Communication skills

Education

High School Diploma/G.E.D.

Job description

Federal Express Corporation is seeking a customer-focused team member to provide accurate information and assistance to customers at a station. You will respond to inquiries, resolve problems, and actively promote FedEx services while supporting daily station operations.

The role requires the ability to operate a computer terminal, lift up to 50 lbs, and handle heavy packages with appropriate equipment or assistance. Strong communication and human relations skills are essential.