Senior Customer Experience & Operations Agent

FedEx Corporation; Avondale (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx Corporation in Georgia is seeking a customer-focused associate to provide accurate information and assistance to customers. The role includes handling inquiries, resolving problems, and selling FedEx services, while performing essential administrative tasks to keep station operations efficient.

The position requires basic computer terminal operation, the ability to lift and maneuver packages up to 50 lbs (with equipment or assistance as needed), and strong communication skills.

Qualifications

• Ability to operate computer terminal.
• Ability to lift 50 lbs. and maneuver packages above 50 lbs with equipment or assistance.
• Strong human relations and communications skills.

Responsibilities

• Provides accurate information and assistance to customers, including inquiries, problem-resolution and selling of services.
• Performs administrative support functions necessary for efficient station operations.
• Performs other duties as assigned.

Skills

Operate computer terminal

Lift 50 lbs

Maneuver packages

Good communication

Education

High School Diploma/G.E.D.

Job description

FedEx Corporation in Georgia is seeking a customer-focused associate to provide accurate information and assistance to customers. The role includes handling inquiries, resolving problems, and selling FedEx services, while performing essential administrative tasks to keep station operations efficient.

The position requires basic computer terminal operation, the ability to lift and maneuver packages up to 50 lbs (with equipment or assistance as needed), and strong communication skills.