Package Center Operations Lead

Ups; Fort Walton Beach (FL); On-site; USD 56,000 - 72,000; Full time

Job summary

UPS in Fort Walton Beach, FL seeks a permanent supervisor to oversee daily package dispatch operations, coordinate routes, and support on-call pickup needs. You will analyze dispatch results to maximize service performance and ensure customer satisfaction.

This role also involves providing customer service support and facilitating smooth execution of procedures. The position emphasizes shift flexibility, operational leadership, and teamwork within a UPS facility.

Qualifications

• This supervisor is trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility.
• Analyzes and plans the center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events).
• Provides customer service support and facilitates the smooth execution of operational procedures and management of systems.

Responsibilities

• Oversee daily dispatch operations and coordinate routes to maximize efficiency.
• Address and resolve operational service issues to maintain service performance.
• Support internal and external customers through timely communication and problem-solving.

Job description

UPS in Fort Walton Beach, FL seeks a permanent supervisor to oversee daily package dispatch operations, coordinate routes, and support on-call pickup needs. You will analyze dispatch results to maximize service performance and ensure customer satisfaction.

This role also involves providing customer service support and facilitating smooth execution of procedures. The position emphasizes shift flexibility, operational leadership, and teamwork within a UPS facility.