Package Center Operations Lead

UPS; Lenexa (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

UPS is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinating operations to maximize service performance. The role involves resolving on-call issues, coordinating routes, and ensuring timely, accurate deliveries.

Permanent employee position with opportunities to lead teams, enhance efficiency, and deliver excellent customer service across internal and external stakeholders.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• This supervisor analyzes and plans the center’s daily package dispatch to maximize service performance.
• This role handles operational service issues and coordinates the needs of the operation to ensure customer satisfaction.
• This position provides customer service support (e.g., answering messages, concerns, call tags, destination follow ups) and facilitates smooth execution of procedures.

Job description

UPS is seeking a supervisor to analyze and plan the center’s daily package dispatch, coordinating operations to maximize service performance. The role involves resolving on-call issues, coordinating routes, and ensuring timely, accurate deliveries.

Permanent employee position with opportunities to lead teams, enhance efficiency, and deliver excellent customer service across internal and external stakeholders.